Netsuite

What Is Netsuite? Intro To Oracle NetSuite In 2023

October 9, 2023

The pace of change in the world of business has never been quicker. New technology has resulted in new practices, while disruptive businesses are finding ways to do things cheaper, faster, and better.

Staying ahead of your rivals or growing and scaling your business requires a deep level of efficiency. As a result, platforms like Oracle NetSuite have emerged to serve competitive business sectors.

In this article, we'll explore what NetSuite is used for and how it can provide your business with a crucial edge.

What is NetSuite?

NetSuite is the leading cloud-based software for Enterprise Resource Planning (ERP). It offers a wide range of applications to help streamline your core business functions all in a single platform. Think of having real-time access and a 360-degree view of your core business from accounting, customer relationship management (CRM), e-commerce, human resources, inventory management, order management, and more! NetSuite gives you the control and visibility to run your business anytime, anywhere along with more than 40,000 fast-growing businesses across the globe.

What is Enterprise Resource Planning (ERP)?

To fully understand the possibilities when implementing NetSuite for your business, you first need to understand what Enterprise Resource Planning (ERP) software is. To put it simply, ERP software can help you manage your entire business!

At its core, ERP is a comprehensive and integrated software used by organizations to manage and automate their core business processes and functions across various departments such as accounting, manufacturing, supply chain management, sales, marketing, and human resources (HR). Its primary goal is to provide a centralized platform that facilitates the flow of information within an organization to improve efficiency and decision-making.

What is NetSuite used for?

This type of software integrates all your business departments and functions into one system, allowing you to:

  • Streamline data
  • Synchronize reporting
  • Automate business processes across your entire organization

Connecting and unifying your business allows you to manage staff, products, customers, inventory, and more from one place. This setup means you have better information and analysis, which means more accurate reporting that allows you to make confident data-driven decisions.

Who is NetSuite made for?

NetSuite is a modular business solution. It is highly customizable and can integrate a lot of third-party software. As a result, it can be customized to serve the needs of a wide range of businesses. NetSuite is suitable for:

  • Business-to-consumer (B2C)
  • Business-to-business (B2B)
  • Companies in a diverse range of sectors and industries.
  • Startups, SMEs, and Enterprise level firms

What Industries are NetSuite used in?

NetSuite is used by businesses across a wide variety of sectors, such as:

  • Digital Media
  • Bioscience & Biotechnology
  • Consulting Firms
  • Educational Institutions
  • Energy and Solar
  • Food and Beverage
  • Health and Beauty
  • Healthcare
  • Manufacturing
  • Medical Practices
  • Nonprofits
  • Professional Services
  • Restaurant & Hospitality
  • Retail
  • Software
  • Transportation & Logistics
  • Distribution

NetSuite Functions and Capabilities

NetSuite's comprehensive set of functions and capabilities make it a versatile solution suitable for almost all types of industries. Its cloud-based nature enables easy access, scalability, and adaptability to changing business needs. Here are the key functions and capabilities of NetSuite you should know:

Accounting, Financial Planning, and Reporting

Financial Management

The Financial Management module is a management solution that helps you track and record your business finances. It can handle typical bookkeeping tasks with powerful automation flows that update the general ledger, track accounts payable and receivable, and even submit invoices.

One of this module's most significant advantages is that it speeds up monthly close and helps you create reports quickly and easily. The latter feature is essential in an environment of strict regulatory compliance and reporting.

Additionally, NetSuite Financial Management supports revenue recognition standards and can help businesses with multi-subsidiaries or international offices deal with real-time currency conversions and more.

Managing Global Businesses

NetSuite OneWorld was built to help international or multi-subsidiary enterprises efficiently manage different business units. By centralizing company data on one platform, business owners have a 360-degree view of what is happening in every location.

OneWorld supports multiple currencies, languages, and tax jurisdictions, meaning your enterprise is ready to work everywhere. Additionally, it allows you to standardize processes across your entire network or integrate different business units, even if they don't have the NetSuite platform.

OneWorld offers roll-up abilities on the local, regional, or global level. Management can take a high-level or granular view of the organization, allowing them better visibility and transparency at all times.

Business Planning and Budgeting

NetSuite Planning and Budgeting helps businesses create financial reports and forecasts across their entire company or departments. This module can integrate with current budgeting and planning tools, like Excel, and automate important business and financial data to make better forecasts for revenue, spending, expenses, headcount, and more.

Powerful calculation engines and superb templates mean businesses can create more accurate, meaningful forecasts, allowing them to adjust and intervene on the fly with data-driven decisions and insights.

Billing

Suite Billing is a robust module that helps businesses manage invoices and billing. It supports many different business models and transaction types, like subscriptions, memberships, usage-based billing, and various other transaction models.

SuiteBilling records your income based on up-to-date revenue recognition models, ensuring you stay compliant and can dig up granular transaction details when you need them.

Business Operations

Inventory Management

NetSuite Inventory Management is a fantastic tool that centralizes your inventory across different channels or locations, giving you a real-time, accurate view of your stock levels at all times. By pulling this information together, you can significantly reduce the loss of revenue that occurs when you run out of stock.

Inventory management has powerful automation features that can alert management when inventory is low and also auto-reorder items, which is a fantastic feature for larger businesses with lots of different stock.

Replenishing orders is just the start. Inventory management can also manage cycle counts and help you adopt a just-in-time approach to inventory management that keeps warehousing costs low while boosting sales, revenues, and customer experiences.

Order Management

NetSuite Order Management is a helpful module that can handle the ordering process from end to end. Order management is an excellent tool for eCommerce businesses because it gives them more control and visibility over the order processes, from receipt to shipping to settlement.

By implementing pre-defined rules, you can automate order processing and fulfillment across various sales channels, ensuring quicker deliveries and greater customer satisfaction. This process improves delivery speeds and flows, reduces delivery costs, and results in more return customers.

Procurement

NetSuite Procure to Pay saves time and money by improving the procurement process. Procurement involves several different departments, which can lead to inefficiency. Procure to Pay pulls together each department and automates processes like purchase orders (POs), authorizations, and even payments.

Procure to Pay gives businesses a considerable amount of oversight and transparency across the enterprise. Teams can monitor spending and ensure swift payments that improve vendor relationships.

Warehouse Management

NetSuite's Warehouse Management System (WMS) combines with the Inventory Management module to improve your storage and delivery processes. The software helps with putaway, picking, and returns thanks to its excellent barcode scanning system.

This fully digital solution can run on various mobile devices, meaning your warehouse operatives can receive and pick anywhere. Additionally, with centralized data, you gain a detailed oversight of your warehouse operation, improving efficiency and a variety of health metrics like faster fulfillment and shipping.

Manufacturing

NetSuite Manufacturing was made for organizations that build or assemble products. The module helps manufacturing businesses plan and schedule production, manage shop floors, and monitor their production environment. Powerful data collection and analysis mean data-driven impact that improves the bottom line.

The Manufacturing module helps you track and organize supplies, ensuring you have everything you need when you need it. Additionally, managers can gain fuller oversight of work orders and use the NetSuite platform to reduce costs, improve quality, and ensure the business meets its obligations on time.

Demand Planning

Demand planning is a crucial supply chain concept that helps organizations forecast demand for goods so they can be produced and delivered efficiently. The discipline uses historical data to project and understand the factors that affect demand, allowing businesses to predict sales or identify opportunities.

The NetSuite Demand Planning module helps you understand moving averages, seasonal averages, and linear regressions. Additionally, the module can automate work orders and purchases so your business can respond to demand quickly and drive better revenues.

Customer

Customer Management and Service

NetSuite Customer Relationship Management (CRM) module provides businesses with a holistic view of their customers. Sales automation tools allow for lead creation, nurturing, and sales, providing a boost to your customer acquisition. Additionally, powerful sales forecasting tools can help you understand future revenue and guide the allocation of your resources.

CRM tools are about more than just generating sales. Customer retention is a fantastic predictor of revenues, and NetSuite CRM helps you keep on top of customer relationships by collecting all data from the customer journey in one place. This data can help you understand your ideal customer profile (ICP) more profoundly and also help you intervene at the right point before customer churn.

Finally, NetSuite CRM includes robust marketing automation tools that help you reach potential customers across a variety of different channels. The most powerful features are customer segments and campaign management, which help you target prospects more precisely, ultimately improving sales and conversion rates.

Netsuite SuiteCommerce: End To End E-commerce Solution

SuiteCommerce is an essential tool for powering your commercial activity. Created with retailers, manufacturers, and distributors in mind, the module was built to offer your customers fantastic omnichannel sales experiences. Celebrated for its intuitive and user-friendly capabilities, you can use it to launch eCommerce sites that are perfect for today's mobile-first consumer.

Businesses with multiple locations and multiple channels can centralize their transactions and site visits with SuiteCommerce and the NetSuite POS system. This consolidated approach means a unified, seamless customer experience that is built on top of a robust backend that manages payments and customer data and automates the information back into the ERP.

Employee Management

Payroll

NetSuite Payroll helps businesses automate earnings, taxes, deductions, bonuses, and time off. Additionally, it can help with tax accounting. This module can also print checks or pay employees by direct debit, ensuring a smooth, reliable process that your employees will value. Additionally, it helps file taxes and creates employee tax forms.

With employment laws and regulations constantly changing, an automated payroll system saves time and reduces errors, promoting compliance and employee satisfaction.

Human Resources

NetSuite's SuitePeople system is a powerful HR solution. Packed with features that help you effectively manage your staff, it stores employee data, helps with effective onboarding, tracks compensation details, and more.

SuitePeople offers self-service tools that help employees request leave and gives them access to internal organizations' charts and directories. Additionally, it helps management conduct and track performance reviews. SuitePeople takes advantage of automation to encourage employee self-service, freeing up your HR staff and boosting employee retention.

Business intelligence

Analytics

SuiteAnalytics is a robust business intelligence (BI) tool that helps you derive incredible insights from your centralized data. SuiteAnalytics workbook helps users get the most from saved searches and reports by producing custom filters and visualizations.

The module provides intuitive drag-and-drop tools that eliminate the need for coding. SuiteAnalytics helps you gain the most from your data and helps with better decision-making, forecasting, and business understanding.

NetSuite Add-On Modules

Professional Service Automation (PSA)

NetSuite Professional Service Automation solutions were built for service businesses or departments within product companies. With features like project management, resource management, expense and time tracking, billing, and project accounting, you can be sure that your services are tracked and monitored transparently.

OpenAir granularly tracks time and expenses and automates billing based on hours, milestones, or other schedules. NetSuite PSA helps you complete projects on time and on budget, providing better quality services while boosting productivity.

SuiteApps

SuiteApps is a collection of apps developed by NetSuite and third-party contributors that aim to augment and customize your NetSuite functions. These apps help you integrate third-party SaaS within the NetSuite platform, allowing you to adapt the solution according to your business goals and objectives.

While most SuiteApps are hosted on NetSuite servers, you can also integrate it with other specialized workflows.

SuiteCloud's application and developer tools allow you to make custom adjustments to the platform, so it suits your workflows and ethos. Additionally, it will enable you to unlock the power of automation, freeing your staff from mundane jobs and allowing them to contribute to value-driven work that boosts your revenues.

The Benefits of NetSuite

Before we answer the question, "What is NetSuite used for?" Let's discuss some of the best reasons to use the ERP platform.

Real-time view of your business in the cloud

NetSuite centralizes various data sources across your business and makes them visible in user-friendly, customizable dashboards.

These dashboards let you monitor the KPIs and metrics that matter to your business, so you're always up to date and ready to act or intervene.

Reduce costs for IT and technology support

NetSuite is an all-in-one cloud-based business solution. As a result, you can save on IT infrastructure and maintenance costs.

Centralize your services

Large, complex software stacks are the norm in modern-day business environments. NetSuite offers users a way to manage multiple business processes on one platform. This situation allows you to run one platform for accounts, customer service, HR, and eCommerce.

Users can enjoy incredible speed and accuracy with a more holistic view of business processes.

Great customization

NetSuite is known for its flexibility and customization. You can integrate and support lots of different applications with NetSuite, which can provide a valuable boost to productivity. All data from these various sources can be automatically sent to your dashboards, giving you unprecedented levels of control and transparency.

Access anywhere

NetSuite is a cloud-based solution that is perfect for remote or mobile workers. With high levels of security, your staff can easily access NetSuite through any internet device, giving you access to critical business data where and when you need it.

Why Is NetSuite Better?

NetSuite vs. Quickbooks

NetSuite and QuickBooks are both powerful accounting software. However, they are designed for different types of businesses. The choice depends on the specific needs, size, and complexity of your business.

If you are looking for a more robust system that can handle a higher volume of transactions, NetSuite is the better option for you. It is highly scalable and adaptable to the growth of your business. NetSuite also has more in-depth functionality in areas such as inventory management, supply chain management, manufacturing, and more. Most importantly, it allows for extensive customization whereas QuickBooks may not offer the same level of flexibility and may be ideal for small businesses or individuals who only require basic accounting.

NetSuite vs. SAP

It is important to note that SAP is a well-established and widely used ERP software among enterprise businesses. The primary advantage of NetSuite, however, is it is a cloud-based ERP software that allows you to manage your business anytime, anywhere. In contrast, SAP involves on-premise installations which can be more time-consuming and resource-intensive.

Since maintenance and updates are handled by NetSuite in the cloud, it is typically easier and faster to implement compared to SAP. It also usually requires less upfront investment in infrastructure and ongoing maintenance making it more cost-effective.

NetSuite vs. Sage Intacct

NetSuite and Sage Intacct are both reputable cloud-based ERP solutions, each with its unique benefits. Choosing between the two boils down to the specific needs of your business.

While both are multi-tenant ERP solutions, the primary advantage of NetSuite is its ability to run your entire business with a breadth of modules for robust customer relationship management (CRM), manufacturing, e-commerce, and human capital management (HCM).

Sage Intacct is primarily built to handle accounting and finance. Although there may be add-ons, it doesn’t offer the same level of functionality as NetSuite’s modules. It may also pose challenges if your business runs internationally due to currency conversion and global support limits.

How Seller Universe Can Help

Sellers Universe brings experience and expertise to the NetSuite environment. Our deep familiarity with the tool means we can help businesses plan, implement, and administer NetSuite and support them in achieving greater efficiency, productivity, and revenues.

We work with companies of every kind and help them integrate their existing software stacks and business processes into NetSuite. Our consultative approach means we can help enterprises build powerful customizations, too.

If you are interested in the benefits of NetSuite, get in touch today to discuss how we can help you bring your business to the next level.

Frequently Asked Questions

Who Owns Netsuite?

How Much Does NetSuite Cost?

How Does NetSuite Work?

What Companies Use NetSuite?

Is NetSuite An ERP System?

Is NetSuite A CRM?

How Does Cloud Computing Work?

What are Cloud-Based ERP Platforms?

What are Cloud-Based CRM Platforms?

Latest Articles

NetSuite ACS vs Partner Support: Which One is the Best for You?

NetSuite ACS vs Partner Support: Which One is the Best for You?Getting the proper NetSuite support can make or break your implementation and ongoing success with the platform. But how do you know which support option best fits NetSuite ACS and NetSuite partners? This blog post breaks down the key differences between NetSuite’s Advanced Customer Support (ACS) and NetSuite partner support to help you make the choice that aligns with your business needs.Is your NetSuite implementation being held back by subpar support? Don’t leave your success to chance—understand the differences between NetSuite ACS and partner support to get your business's expertise.This blog post compares NetSuite ACS and partner support to help you determine the right support approach for your organization. We’ll explore the pros and cons of each option, from availability and response times to advanced expertise and cost considerations.‍What is NetSuite Support?NetSuite support assists with the range of ERP and omnichannel commerce capabilities within the NetSuite platform. This includes troubleshooting issues and answering usage questions on:‍NetSuite Financial ManagementNetSuite Order and Billing ManagementNetSuite Inventory and FulfillmentNetSuite CRM and MarketingNetSuite SuiteCommerce SitesNetSuite Reporting and DashboardsNetSuite Workflow AutomationNetSuite Customizations and Integrations‍Reliable support coverage for all NetSuite components is crucial for businesses to keep their systems stable, meet compliance needs, scale growth, and continuously optimize their platform utilization.NetSuite Advanced Customer Support (ACS)‍NetSuite ACS enables self-service access to the company's knowledge base with operational best practice content for finance, orders, inventory, and other areas. Users can also submit tickets for technical issues across modules like financial reporting, order workflows, and custom scripts.‍Dedicated account managers provide guidance on ACS entitlements and bundle purchases. But the support itself is siloed across topic-specific teams versus taking a holistic view of each customer's business priorities.NetSuite Partner Support‍Skilled NetSuite partners have extensive knowledge of the same core areas covered by NetSuite ACS, including:‍Troubleshooting platform errors and bugsAssisting with configuration and customization issuesProviding guidance on standard functionality ‍Additionally, the best NetSuite partners supplement ACS with a wider range of complementary support strengths, such as:‍Faster response times based on focused NetSuite expertiseDirect senior-level support unavailable through standard ACSVertical domain perspective tied to industry best practicesPersonalized account management aligned to business KPIsProactive solution checkups and optimization recommendationsOngoing training aligned to changing user rolesObjective guidance untethered from NetSuite sales ‍Customers benefit from comprehensive support coverage by leveraging both ACS and a partner like Seller Universe. ACS provides the backstop of direct vendor access while partners deliver specialized knowledge and context for greater productivity. The combined approach enables issues to be resolved faster while unlocking more platform value.‍NetSuite ACS: A Complete Overview‍NetSuite Advanced Customer Support (ACS) is the vendor's own technical support offering provided to NetSuite customers. It equips users with guidance and assistance to optimize configuration, utilization, and ongoing enhancement of their NetSuite ERP platform.‍Key features and services of ACS include:‍24/7 phone and email access to NetSuite support techniciansGuaranteed initial response times based on case severity Designated account managers for support planning and entitlementsDifferent support tiers aligned to customer needs‍Levels of ACS Support‍NetSuite ACS provides varied support levels to match unique customer requirements:‍Advise: Entry-level support ideal for new customers covers basic troubleshooting and product guidance to ensure a solid onboarding foundation.Monitor: Hands-on support with a designated functional consultant who monitors milestones are met across key workflows and processes. Optimize: For customers with more complex configurations, Optimize delivers deeper and proactive support for maximum utilization. This adds a Customer Success Manager and performance assessments.Architect: The highest tier designed for global and highly customized deployments. Adds an assigned Technical Account Manager for strategic oversight.‍Benefits of NetSuite ACS‍The main benefits NetSuite customers gain through ACS include:‍Direct access to NetSuite product experts who know the software inside and outProactive monitoring and regular platform checkupsGuidance on new functionality and process optimization‍Limitations of NetSuite ACS ‍Some downsides or constraints of reliance solely on vendor ACS:‍Incremental cost increases based on higher tiers of access and supportImpersonal support issues due to high volume of aggregate customers Locked into an annual contract regardless of actual usage or value gained‍Many customers switch to NetSuite Partners for maximum ROI for their support needs.Overview of Partner SupportNetSuite partners are expert implementation and support firms focused exclusively on the NetSuite platform. They provide a range of specialized services designed to help customers get maximum value from their ERP investment. Partners play an integral role by delivering solutions tailored to each organization's unique industry, business model, and objectives.Types of Services Offered‍NetSuite partners offer various services spanning the customer lifecycle including:‍Deployment - New implementations, data migration, integrationsCustomizations - Enhancements for specialized functionalityManaged Services - Ongoing administration and support packagesOptimization - Improving and evolving usage over timeSupport - User training to troubleshooting and upgrade guidanceBenefits of NetSuite Partner Support‍Partnering with a skilled NetSuite service provider yields many benefits:‍Customized Support: Partners provide individualized guidance based on deep understanding of customer goals and contexts. This enables more impactful solutions.Flexibility: Leading partners offer flexible and modular services. Customers can mix and match offerings to meet budget and requirements.Dedicated Attention: Partners provide senior-level, high-touch engagement and accountability across a customer's journey.Types of Support Plans‍NetSuite partners mostly offer two types of support plans:Ad-Hoc PlansFor more transactional or tactical needs, NetSuite partners offer flexible Ad-Hoc support plans. Under this model, customers pay per incident or project for needs as they arise. If an organization only has periodic platform issues or minor enhancements, paying only for specific partner engagements is often the right fit both functionally and economically. The Ad-Hoc approach provides nimble support refinements without unnecessary managed services overhead.Full Managed ServicesFor companies that rely heavily on NetSuite to run business operations, Full Managed Services delivers reliable support coverage on an ongoing basis. This proactive model includes regularly scheduled platform reviews, a technical account manager, and continual optimization to improve business process maturity over time. Instead of reactive troubleshooting, managed services provide end-to-end lifecycle enablement so technology fully aligns to ever-evolving functional requirements. The highest-performing partners offer Managed Services bundled to meet budget thresholds based on company revenue or headcount.‍Comparing ACS vs Partner SupportService Flexibility‍ACS offers tiered support packages but limited ability to customize service levels. Partners provide more tailored and modular options spanning ad-hoc firefighting to optimized managed services. This empowers a better fit to needs and budget. Customization and Personalization‍While ACS furnishes access to technical experts who understand NetSuite intrinsically, the vendor relationship limits customized enhancements aligned to strategic business goals. Specialized partners both conceptualize and deliver personalized solutions factoring industry contexts. Cost Efficiency‍ACS packages risk overspending without full utilization, as high-touch options have high labor costs. Partners enable pay-as-you-go flexibility or bundled managed services, driving higher ROI. The long-term TCO with partners can be lowered by distributing costs against value and outcomes vs. fixed ACS subscription fees.Response Time and Availability‍With massive customer volumes, ACS struggles to match partners’ rapid response times aligned to individual user priorities. Partners average 2-hour SLAs for P1 issues, while ACS urgent response is 8 hours. Users praise partners for 24/7 access and hyper-care during deployments.Strategic Guidance and Expertise‍While ACS resolves tactical issues, partners excel at strategic visioning and capability enhancements per business objectives. ACS acts as a platform mechanic, while partners serve as virtual CIOs. ‍‍Why is Seller Universe the Best NetSuite Support Partner?Comprehensive Solution BreadthSeller Universe provides an unrivaled breadth of solutions spanning financials, integration, automation, analytics, and custom application development. This enables a tailored fit to address diverse pain points out-of-the-box.Global and Local ExperienceWith skilled resources across North America and APAC, Seller Universe delivers in-region support backed by an intimate knowledge of local regulations, languages, and business norms. Our teams blend deep NetSuite expertise with on-the-ground insights.Industry and Process SpecializationSeller Universe offers pre-configured solutions fine-tuned for manufacturing, eCommerce, logistics, demand planning, AP automation, and more. With 300+ projects delivered, we furnish proven, repeatable models aligned to how you operate.Technology Depth and Platform ExpertiseWith 350+ NetSuite certifications and direct participation in NetSuite's product council, our consultants offer an unparalleled technical command of the platform's multidimensional capabilities. We match this with pragmatic implementation experience.Commitment to Continuous InnovationSeller Universe builds on NetSuite's core functionality through 250+ custom SuiteApps, integrations with leading complementary solutions, and our AutomationDrive RPA practice. We commit to continuously expanding what's possible, year after year.Final ThoughtsIn conclusion, NetSuite customers have options for supplementing the vendor’s Advanced Customer Support (ACS) offerings. However, realizing maximum value requires a partner that goes beyond basic break/fix services. The ideal support partner is a strategic advisor guiding customers through the ongoing enhancement of their ERP investment. This drives innovation aligned to business goals versus just maintaining the status quo.‍Of all specialized NetSuite partners, Seller Universe stands out as the clear market leader. By combining technical prowess with pragmatic implementation experience across hundreds of deployments, Seller Universe delivers unmatched ROI. We offer more than software support – We provide customers with a trustworthy, forward-thinking partner ready to evolve systems as needs grow and change.‍