NetSuite for Hospitality: Streamline Your Operations and Enhance the Guest Experience
An all-in-one ERP solution to optimize your hospitality business operations, boost efficiency, and provide an exceptional guest experience with NetSuite.
Why NetSuite for the Hospitality Industry?
We've recently received several queries about implementing and integrating NetSuite for hospitality. And understandably so — the continual change in consumer preferences and increase in labor costs have made it necessary for the industry to embrace technology.
NetSuite offers a lightweight software solution for restaurants, franchisors, and other stakeholders in the hospitality industry, enabling them to reduce costs and drive revenue. It provides a central, scalable foundation for connecting multiple data sources and managing business finances, supply chain, marketing, CRM, accounting, and inventory more effectively. The best part is that the ERP is entirely cloud-based, enabling users to access it from anywhere, anytime.
In this article, Seller Universal eCommerce Group gives you an overview of NetSuite for hospitality. We are an acclaimed e-commerce solutions provider, serving tens of clients from diverse industries.
Read on to understand why NetSuite is ideal for the hospitality industry, its main features, and how you can benefit from the ERP.
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NetSuiteRestaurants and HospitalityFeatures
Customer management
ne of the most valuable features of NetSuite for hospitality is its CRM solution. The ERP gives you complete visibility into your clients' contact details, including their purchase histories, favorite dishes, and support correspondences. You can then use this information to better profile, understand and serve customers.
Time-tracking
NetSuite lets you track the time your employees spend responding to or serving each client. With this data, you can estimate each client or lead's value and conversion potential.
Email marketing
This nifty feature allows NetSuite users to create and send completing, highly targeted email marketing content. It also allows you to categorize your lists based on factors like user preferences, age, and gender: increasing your open rates.
Opportunity management
Customer journey is a crucial factor in the hospitality industry. NetSuite gives you complete visibility into your prospects' journeys, from lead generation to conversion, helping you maximize available opportunities.
Reporting and analytics
Another valuable feature of NetSuite for hospitality stakeholders is its ability to generate real-time reports. This feature lets you understand your customer's preferences and behavior patterns, helping you create more relevant products and services.
Sales forecasting
Hospitality is one of the industries with the most fluctuating demands. NetSuite's sales forecasting feature helps estimate future sales patterns, enabling you to take optimum advantage of upcoming opportunities.
Campaign management
This feature enables marketers in the hospitality industry to create data-based campaigns instead of relying on hunches. It offers access to customers' demographics, purchase trends, response patterns, and support histories — allowing you to create targeted campaigns.
Real-time dashboards
Thanks to this feature, your CRM, marketing, and sales departments can identify stats like open opportunities, daily reservations, and resolved calls at a glance. Administrators can also configure dashboards so that only relevant data is displayed to team members.
Don't just take our word for it.
Hear it from our customers.
"Your team has been a 95/100.
Absolutely solid with our NetSuite implementation."
Juan Paul Ramirez
Chief Technology
OfficerBoosted Commerce
“Your team has been professional, and flexible. They have really demonstrated their expertise. All departments have given good feedback, particularly (our) supply chain who is a key stakeholder, has been really impressed."
Raj Ramoutar
Supply Chain Director
Olsam Group
“I just wanted to comment as well on how impressed we were with these images. The look/feel of them is way better than what we had. To be honest, we are going to copy this format and update our other listings moving forward. Good job."
Mike Jackness
President & CEO
Terran
"Your team has been a 95/100.
Absolutely solid with our NetSuite implementation."
Chief Technology Officer
Boosted Commerce
Grow your Business with SUEG & NetSuite
HowRestaurants and HospitalityCan Benefit from NetSuite
When searching for a suitable ERP solution, you'll encounter several options, each with unique advantages and drawbacks. One of the options that you'll likely find to be highly ranked among users in the hospitality industry is NetSuite. And reasonably so, the ERP has several benefits:
Better Visibility
Deploying NetSuite for hospitality businesses can give executives better visibility into their processes. For example, the software offers real-time updates on sales, open opportunities, customer support requests, and resolved calls. If you're running a restaurant or traveling company, you can use these statistics to identify your peak and low hours or seasons and plan accordingly.
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Easy Scalability
As your business grows, your accounting needs change. If you're relying on manual calculations or outdated accounting technologies, you may not be able to adjust accordingly, holding back your organization's growth.
NetSuite is easily scalable, allowing you to only pay for the services you need. You can quickly scale up if you're acquiring another restaurant or opening a new branch. Similarly, you can simply scale down and drop the services you no longer need if you're in a low season.
It Helps Save Time and Cost
While IT plays a significant role in the hospitality industry, creating spreadsheet workarounds and integrating different systems to enable your IT infrastructure to run smoothly can be challenging. You can maintain an in-house IT team to handle these tasks, but this approach is expensive. Implementing cloud-based NetSuite for hospitality businesses enables owners and managers to free up their time and budget for other essential tasks.
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Enhanced Efficiency
Using separate systems and manual spreadsheet entries can make your processes sluggish. NetSuite automates most business processes and allows you to access all essential ERP tools centrally. Because of this, it enables you to accomplish more in less time.
Flexibility
NetSuite is a completely cloud-based ERP system, thus accessible from anywhere. As a result, you can perform most routine tasks, like processing client reservations and providing online customer support, remotely.
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Do You Need Professional Help?
As you've seen, deploying NetSuite for hospitality businesses has several benefits, from enhancing visibility to streamlining processes, enabling remote work, and increasing productivity. However, to enjoy these perks, you must correctly deploy and integrate the software into your systems. Unless you're a tech expert, you'll undoubtedly run into some challenges in the beginning.
Fortunately, you can escape this hassle by working with a NetSuite Consultant like Seller Universal eCommerce Group.
We'll help you translate your enterprise's requirements into NetSuite functionality and customize the ERP to meet your unique needs. We also offer expert advice and support to ensure you get the most out of the software. Send us a message to get a free assessment today.
NetSuite Implementation Process
Project Planning and Discovery
We’ll work with your team to identify the current state of your data, the ideal state for going live on NetSuite, and how we’ll get from A to Z. This phase of the NetSuite implementation will involve discovery, scoping, and solutions architecture.
System Design
Based on the agreed upon requirements and vision, our team of NetSuite implementation consultants with setup, configure, and optimize NetSuite.
Data Migration
Whether you’re migrating off of spreadsheets, QuickBooks, or any other collection of systems, we’ll take a secure and low-risk approach to migrating your data to NetSuite. We’ll preserve historical data and adhere to strict security standards.
Testing
To ensure a successful go-live, we’ll work with your team to ensure that all key aspects of the NetSuite implementation are set up and working properly including dashboards, workflows, integrations, logic and more.
User Training
Enabling your team is key to adoption to a new system. We’ll make sure staff members know what they need to do and how they need to do it so you can hit the ground running with your new ERP.
Go Live
Ready, set, go-live! We’ll get your business live on NetSuite while ensuring a seamless transition from the old system.
Post Go-Live Support
Post go-live, your team might identify areas for improvement or optimization that were not identified in the project planning phase. Our NetSuite consultants can provide any post-implementation support to get you exactly where you need to be.
Don't just take our word for it.
Hear it from our customers.
"We had a tight window to leverage our product and we needed a team who was able to execute quickly and effectively. You were that team."
Derek Diehl
Director of Ecommerce
Anovus
“I've been super happy with the work.”
Leo Trottier
Founder and CEO
FluentPet
"Your team has been a 95/100.
Absolutely solid with our NetSuite implementation."
Chief Technology Officer
Boosted Commerce
Grow and Scale your Business
with Seller Universe & NetSuite
Effortlessly manage multiple subsidiaries, business units and legal entities with one ERP solution. Get real-time visibility at local, regional and headquarter levels, and standardize business processes across all divisions and subsidiaries. NetSuite ERP is used in more than 200 countries, supports over 27 languages and 190 currencies — and can handle your global business with ease.
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