Netsuite

NetSuite SuiteCommerce vs. SuiteCommerce Advanced

Business team discussing the difference between NetSuite SuiteCommerce Versus SuiteCommerce Advanced.

NetSuite has created two web apps, NetSuite SuiteCommerce and NetSuite SuiteCommerce Advanced. These two operate on the NetSuite platform. Their codebases are fundamentally identical, but there are significant changes in the way SuiteCommerce developers may access this code. Therefore, you can view both applications as two independent products.

It's worth noting that the phrase 'SuiteCommerce' is commonly used to refer to both products because of their similarities. We'll be cautious to use each phrase in a specified way for this blog. Let's dive deeper into each of their functions.


NetSuite SuiteCommerce

NetSuite SuiteCommerce has many of the same features as SC-Advanced and is the best option for most NetSuite users. SC is on the same platform as SC-Advanced. Any third-party software integrations that SC customers use should function on SCA, and vice versa.

SC has a responsive design. It uses HTTPS, is SEO-friendly, and has a lot of customization options. Customers that bring a well-thought-out, modern theme to the implementation process with SC may customize their web store to match their brand. They can get their e-commerce up and running right away. Although web store creation from the ground up isn't available, drag and drop features in the back-end tool set exist. This helps make a branded and distinct customer web store experience possible. Even for non-technical staff, these technological innovations make site changes and maintenance simple.

Cross-sell, up-sell, sophisticated and faceted searches, email integration, and discounts are all supported from a marketing standpoint. SC integrates e-commerce with NetSuite inventory and order management, customer service, and financials. This gives NetSuite users a single view of customers, orders, inventory, and other essential business data. This makes adopting an SC e-commerce solution so compelling.

SC looks to have out-of-the-box pricing of $2499 per month. NetSuite developers like the simple solution and the speed at which they can get started.

NetSuite SuiteCommerce Advanced

Oracle NetSuite SuiteCommerce Advanced offers premium features that SC does not. It is the perfect choice for NetSuite developers with a distinctive vision for their web store. It is the right choice if you have a bigger budget and a strong internal NetSuite/e-commerce team.

There's no arguing that SCA's capabilities, in terms of customization, are impressive. Customers can create their own web store from the ground up. You can design and tweak almost any aspect in the store since the code is completely accessible to developers. The Commerce Extension Framework from SCA allows third-party web apps to communicate with the core commerce platform. This allows a NetSuite developer to create and deploy new applications with complete extensibility.

To SC's marketing capabilities, SCA adds marketing optimization tools, product evaluations, social sharing, promotion management tools, product comparisons, and pop-up campaigns. A SuiteCommerce developer can implement all of these using the Oracle Bronto Marketing Platform. For selected keywords, you may personalize and configure all URLs and meta tags.

SC-Advanced looks to start at $4999/month out of the box. You can serve individual (B2C) and commercial (B2B) consumers by the same platform.

4 Things to Consider in Choosing Between SC and SCA

Here we will try to see which of the two web apps is most efficient and convenient for your e-commerce business. Let's take a look at things that you should consider.

1. Similarities Between the Two Web Applications

a. Business Analytics

Tools like customizable dashboards allow you to produce reports and get insight into your business. Connectors with Google Analytics and Google Tag Manager broaden the breadth of this information.

b. Customer Account

Using several accessible capabilities, this feature allows your staff to provide individualized assistance to consumers. This lets them view purchase history, locations, drop-ship options, and wholesale distribution data. It also allows them to see customer-specific data, personalized catalogs, payment balances, and pay invoices online.

c. Performance

Both have improved performance and speed and as content delivery network (CDN) caching and single-page design. This allows for simultaneous loading of all the JavaScript. These create a seamless shopping experience that stimulates engagement.

d. Purchasing, Payments, and Shipping

This gives consumers purchasing choice. They will have customized prices, terms and credit limitations, channel or volume discounts. As for payment methods, buyers can have credit cards options, promo codes, gift cards, invoicing. The delivery options provide them with a seamless integration experience with carriers for printing shipping labels and automatic tracking information.

e. SEO and Marketing

Both SC and SCA features SEO Friendly Automation. They have customizable H1, title, meta tags, SEO-friendly URL links, and other SEO customizations that help you rank higher on Google. The marketing tools support upsells, cross-sells, related products, social media sharing, and product reviews. These help you reach your customers and drive online sales.

f. Website Management

These web apps help you easily change site content with drag-and-drop tools and extensions. These are used for setting up new features and functionality across various scheduled versions of your site using responsive design themes.

g. Storefront

NetSuite SC and SCA feature responsive themes with pixel-perfect design capabilities. These make your site mobile-friendly. It also supports faceted navigation and elastic site search making it easy for customers to locate, learn about, and buy your items.

2. Locked Bundles vs Unlocked Bundle

The most significant technological distinction is that an SC web stores run on a locked bundle. NetSuite SuiteCommerce Advanced, on the other hand, works on an unlocked bundle.

NetSuite is in charge of source code upgrades and updates. When new code becomes available, Oracle Netsuite distributes it out to bundle accounts. This is what distinguishes the SC edition from the SC-Advanced version as a "software-as-a-service" offering.

For a SuiteCommerce developer, this implies that in an SCA webshop, you may alter all of the source code. You cannot do this in an SC web store. It has typically been good practice not to do this since the release of The Extension Framework and Extensibility API. It is typically preferred to layer your alterations on top of the source code rather than making direct customizations to it.

3. Benefits of Developing on SuiteCommerce Versus SuiteCommerce Advanced

The major advantage of running SC as a locked bundle is that during the release of a new version, it updates automatically. This makes it an excellent alternative for those who value having the most up-to-date core features.

Web stores using SCA bundles, on the other hand, does not have automatic version upgrade. Some users like this feature since it gives them more control over the code that operates their website. SC web shops are so considerably closer to a SaaS (software-as-a-service) paradigm. You can consider SCA web stores as a PaaS (platform-as-a-service) model.

Keep in mind that we're only talking about web store bundles here. Certain new features that may affect web stores are provided through other channels. You can find them in NetSuite application core code, NetSuite extensions, and other third-party modifications. Most of the new features, enhancements, and bug fixes are supplied via a bundle update or one of the other channels. This requires you to update your web store's bundle.

4. Limitations SuiteCommerce Developers face on SuiteCommerce Versus SuiteCommerce Advanced

The extensibility API is the primary method for bringing JavaScript-powered changes to a SuiteCommerce Advanced website. This API covers a lot of the site. It has a lot of methods and cancellable events, but there are things that it doesn't cover. This may be restrictive depending on your customization requirements.

At this stage, a SuiteCommerce developer can be tempted to make changes that affect essential modules and classes. Because of the SaaS nature of the product, we consider this unacceptable practice for SC sites.

Because SC sites automatically update, you run the risk of your modifications (and maybe your entire site) malfunctioning after a code upgrade. For example, imagine a SuiteCommerce developer adds a new method to a core module and modifies how that module operates. The customization may no longer perform as planned. An auxiliary feature stops working in the best-case scenario. In the worst-case scenario, the site stops working.

SuiteCommerce developers have greater control over how and when the core code is changed on a SuiteCommerce Advanced website. This provides them more time and space to make essential adjustments to avoid a malfunction.

SC clients appreciate a hassle-free approach to their site. They prefer SuiteCommerce developers' interactions to be restricted to the greatest extent feasible. A developer's regular labor to test and maintain hazardous modifications at each release might drive up expenses.

While the limits in SC may be challenging for developers, we want to express that they are in place for a reason. They guarantee that these types of sites run well and are upgradeable.

Tips on Choosing Which Web Application Suits Your Business Best

Business owner thinking which web application suits his business best SuiteCommerce or SuiteCommerce Advanced

Reasons why you should choose SuiteCommerce:

  • There is a single domain for shopping and checking out.
  • You can quickly launch a full-featured internet store.
  • There's no need to keep track of hardware, software, or security regulations.
  • The SC Website is both fast and scalable
  • It's less expensive because it's a lighter version of SCA.

Reasons why you should choose NetSuite SuiteCommerce Advanced:

  • You have unrestricted access to the source code.
  • You can have integrations across several channels.
  • SuiteCommerce Website performance and speed have improved.
  • Upsell, cross-sell, and faceted navigation are all examples of additional merchandising features.
  • You want manual SuiteCommerce Advanced Website Upgrades.
  • Multiple sites are possible (micro-sites)

What are some examples of source code changes that require NetSuite SCA?

  • Every order placed through an e-commerce platform should be submitted as a Purchase Order rather than a Sales Order. This would need a source code modification.
  • Customers should be able to go into "My Account" and make changes to orders that they have previously placed. This would need a source code modification.

What are some examples of customizations that don't require SC-Advanced?

  • You don't need SC-Advanced when you simply want to alter the theme of SC. Assume you dislike your theme and hire a graphic designer to create a new mock-up to fit. This mock-up features a fresh layout and color scheme. This is not a source code modification. With SuiteCommerce Standard, you get access to HTML and CSS work.
  • When an add-on (such as an engraving option) is selected, you can construct an extension that adds a new line item to the cart. You can use JavaScript but do not need any modifications to the original code.

Key Takeaways

  • Both versions have completely responsive themes, Google Analytics and Google Tag Manager integration, and multi-currency, tax, and shipping pricing support.
  • All of the traits found in SCA are also found in SC. The most essential distinction, though, is the degree of control you have over them.
  • SC does not have access to the source code, and version upgrades are installed automatically rather than manually.
  • SCA, on the other hand, allows you ultimate control over your website. Flexibility, complete server-side scripting, and a more robust search engine are all advantages.

Frequently Asked Questions

No FAQs Yet

Latest Articles

NetSuite ACS vs Partner Support: Which One is the Best for You?

NetSuite ACS vs Partner Support: Which One is the Best for You?Getting the proper NetSuite support can make or break your implementation and ongoing success with the platform. But how do you know which support option best fits NetSuite ACS and NetSuite partners? This blog post breaks down the key differences between NetSuite’s Advanced Customer Support (ACS) and NetSuite partner support to help you make the choice that aligns with your business needs.Is your NetSuite implementation being held back by subpar support? Don’t leave your success to chance—understand the differences between NetSuite ACS and partner support to get your business's expertise.This blog post compares NetSuite ACS and partner support to help you determine the right support approach for your organization. We’ll explore the pros and cons of each option, from availability and response times to advanced expertise and cost considerations.‍What is NetSuite Support?NetSuite support assists with the range of ERP and omnichannel commerce capabilities within the NetSuite platform. This includes troubleshooting issues and answering usage questions on:‍NetSuite Financial ManagementNetSuite Order and Billing ManagementNetSuite Inventory and FulfillmentNetSuite CRM and MarketingNetSuite SuiteCommerce SitesNetSuite Reporting and DashboardsNetSuite Workflow AutomationNetSuite Customizations and Integrations‍Reliable support coverage for all NetSuite components is crucial for businesses to keep their systems stable, meet compliance needs, scale growth, and continuously optimize their platform utilization.NetSuite Advanced Customer Support (ACS)‍NetSuite ACS enables self-service access to the company's knowledge base with operational best practice content for finance, orders, inventory, and other areas. Users can also submit tickets for technical issues across modules like financial reporting, order workflows, and custom scripts.‍Dedicated account managers provide guidance on ACS entitlements and bundle purchases. But the support itself is siloed across topic-specific teams versus taking a holistic view of each customer's business priorities.NetSuite Partner Support‍Skilled NetSuite partners have extensive knowledge of the same core areas covered by NetSuite ACS, including:‍Troubleshooting platform errors and bugsAssisting with configuration and customization issuesProviding guidance on standard functionality ‍Additionally, the best NetSuite partners supplement ACS with a wider range of complementary support strengths, such as:‍Faster response times based on focused NetSuite expertiseDirect senior-level support unavailable through standard ACSVertical domain perspective tied to industry best practicesPersonalized account management aligned to business KPIsProactive solution checkups and optimization recommendationsOngoing training aligned to changing user rolesObjective guidance untethered from NetSuite sales ‍Customers benefit from comprehensive support coverage by leveraging both ACS and a partner like Seller Universe. ACS provides the backstop of direct vendor access while partners deliver specialized knowledge and context for greater productivity. The combined approach enables issues to be resolved faster while unlocking more platform value.‍NetSuite ACS: A Complete Overview‍NetSuite Advanced Customer Support (ACS) is the vendor's own technical support offering provided to NetSuite customers. It equips users with guidance and assistance to optimize configuration, utilization, and ongoing enhancement of their NetSuite ERP platform.‍Key features and services of ACS include:‍24/7 phone and email access to NetSuite support techniciansGuaranteed initial response times based on case severity Designated account managers for support planning and entitlementsDifferent support tiers aligned to customer needs‍Levels of ACS Support‍NetSuite ACS provides varied support levels to match unique customer requirements:‍Advise: Entry-level support ideal for new customers covers basic troubleshooting and product guidance to ensure a solid onboarding foundation.Monitor: Hands-on support with a designated functional consultant who monitors milestones are met across key workflows and processes. Optimize: For customers with more complex configurations, Optimize delivers deeper and proactive support for maximum utilization. This adds a Customer Success Manager and performance assessments.Architect: The highest tier designed for global and highly customized deployments. Adds an assigned Technical Account Manager for strategic oversight.‍Benefits of NetSuite ACS‍The main benefits NetSuite customers gain through ACS include:‍Direct access to NetSuite product experts who know the software inside and outProactive monitoring and regular platform checkupsGuidance on new functionality and process optimization‍Limitations of NetSuite ACS ‍Some downsides or constraints of reliance solely on vendor ACS:‍Incremental cost increases based on higher tiers of access and supportImpersonal support issues due to high volume of aggregate customers Locked into an annual contract regardless of actual usage or value gained‍Many customers switch to NetSuite Partners for maximum ROI for their support needs.Overview of Partner SupportNetSuite partners are expert implementation and support firms focused exclusively on the NetSuite platform. They provide a range of specialized services designed to help customers get maximum value from their ERP investment. Partners play an integral role by delivering solutions tailored to each organization's unique industry, business model, and objectives.Types of Services Offered‍NetSuite partners offer various services spanning the customer lifecycle including:‍Deployment - New implementations, data migration, integrationsCustomizations - Enhancements for specialized functionalityManaged Services - Ongoing administration and support packagesOptimization - Improving and evolving usage over timeSupport - User training to troubleshooting and upgrade guidanceBenefits of NetSuite Partner Support‍Partnering with a skilled NetSuite service provider yields many benefits:‍Customized Support: Partners provide individualized guidance based on deep understanding of customer goals and contexts. This enables more impactful solutions.Flexibility: Leading partners offer flexible and modular services. Customers can mix and match offerings to meet budget and requirements.Dedicated Attention: Partners provide senior-level, high-touch engagement and accountability across a customer's journey.Types of Support Plans‍NetSuite partners mostly offer two types of support plans:Ad-Hoc PlansFor more transactional or tactical needs, NetSuite partners offer flexible Ad-Hoc support plans. Under this model, customers pay per incident or project for needs as they arise. If an organization only has periodic platform issues or minor enhancements, paying only for specific partner engagements is often the right fit both functionally and economically. The Ad-Hoc approach provides nimble support refinements without unnecessary managed services overhead.Full Managed ServicesFor companies that rely heavily on NetSuite to run business operations, Full Managed Services delivers reliable support coverage on an ongoing basis. This proactive model includes regularly scheduled platform reviews, a technical account manager, and continual optimization to improve business process maturity over time. Instead of reactive troubleshooting, managed services provide end-to-end lifecycle enablement so technology fully aligns to ever-evolving functional requirements. The highest-performing partners offer Managed Services bundled to meet budget thresholds based on company revenue or headcount.‍Comparing ACS vs Partner SupportService Flexibility‍ACS offers tiered support packages but limited ability to customize service levels. Partners provide more tailored and modular options spanning ad-hoc firefighting to optimized managed services. This empowers a better fit to needs and budget. Customization and Personalization‍While ACS furnishes access to technical experts who understand NetSuite intrinsically, the vendor relationship limits customized enhancements aligned to strategic business goals. Specialized partners both conceptualize and deliver personalized solutions factoring industry contexts. Cost Efficiency‍ACS packages risk overspending without full utilization, as high-touch options have high labor costs. Partners enable pay-as-you-go flexibility or bundled managed services, driving higher ROI. The long-term TCO with partners can be lowered by distributing costs against value and outcomes vs. fixed ACS subscription fees.Response Time and Availability‍With massive customer volumes, ACS struggles to match partners’ rapid response times aligned to individual user priorities. Partners average 2-hour SLAs for P1 issues, while ACS urgent response is 8 hours. Users praise partners for 24/7 access and hyper-care during deployments.Strategic Guidance and Expertise‍While ACS resolves tactical issues, partners excel at strategic visioning and capability enhancements per business objectives. ACS acts as a platform mechanic, while partners serve as virtual CIOs. ‍‍Why is Seller Universe the Best NetSuite Support Partner?Comprehensive Solution BreadthSeller Universe provides an unrivaled breadth of solutions spanning financials, integration, automation, analytics, and custom application development. This enables a tailored fit to address diverse pain points out-of-the-box.Global and Local ExperienceWith skilled resources across North America and APAC, Seller Universe delivers in-region support backed by an intimate knowledge of local regulations, languages, and business norms. Our teams blend deep NetSuite expertise with on-the-ground insights.Industry and Process SpecializationSeller Universe offers pre-configured solutions fine-tuned for manufacturing, eCommerce, logistics, demand planning, AP automation, and more. With 300+ projects delivered, we furnish proven, repeatable models aligned to how you operate.Technology Depth and Platform ExpertiseWith 350+ NetSuite certifications and direct participation in NetSuite's product council, our consultants offer an unparalleled technical command of the platform's multidimensional capabilities. We match this with pragmatic implementation experience.Commitment to Continuous InnovationSeller Universe builds on NetSuite's core functionality through 250+ custom SuiteApps, integrations with leading complementary solutions, and our AutomationDrive RPA practice. We commit to continuously expanding what's possible, year after year.Final ThoughtsIn conclusion, NetSuite customers have options for supplementing the vendor’s Advanced Customer Support (ACS) offerings. However, realizing maximum value requires a partner that goes beyond basic break/fix services. The ideal support partner is a strategic advisor guiding customers through the ongoing enhancement of their ERP investment. This drives innovation aligned to business goals versus just maintaining the status quo.‍Of all specialized NetSuite partners, Seller Universe stands out as the clear market leader. By combining technical prowess with pragmatic implementation experience across hundreds of deployments, Seller Universe delivers unmatched ROI. We offer more than software support – We provide customers with a trustworthy, forward-thinking partner ready to evolve systems as needs grow and change.‍