Customer Support Services
Our expert teams provide you with consistent, reliable customer support across multiple channels.
Immediate response to customer feedback, queries, or complaints
Consistent messaging in line with your brand book
Passionate focus on customers that Amazon demands
Clear expectations make good business sense
We love doing business with partners who see eye to eye with us on the important things. We’ve shared great success in the past thanks to some key ideals.
An Integrated & Ethical BPO
We respect every member of our team, and we make it a point to treat them fairly and equitably and to safeguard their well-being.
24/7 Staffing
Our team always has point persons on call even on weekends, so your customers will never have to wait for next Monday for a reply.
The SUEG Advantage
We excel at being passionately focused on customers. Our team lives and breathes great customer experiences, as many of our partners can attest.
Our Omnichannel Approach To Support
chat
in-app
phone
social media
One of the most important goals of customer support is to respond to a customer inquiry with speed. Enabling customers to chat with your brand directly can lead to faster resolutions therefore reducing churn and increasing loyalty over time.
Outsourcing benefits customers too
The costs saved by hiring out your customer service can translate to better investments elsewhere, in product value, promotion, or packaging, which in turn improves customer engagement and cements brand loyalty.
Skyrocket your business with SUEG Customer Support
Build Customer Trust
Become the most trusted brand in your industry. No more unanswered questions from customers. Provide help in minutes, not hours or days.
Enjoy Savings
For a fraction of your in-house budget, we could handle the hiring, onboarding, and quality assurance for every agent on your team.
Ready to hire your own Customer Support Specialists?
We're excited to be your customer service solutions partner. Let's take the first steps now to help your business grow.
Skyrocket your business with SUEG Customer Support
Realize Brand-Safe Customer Service
Get brand advocates that provide timely, consistent service to your customers in line with your own brand values.
Scale Customer Experience
Provide levels of engagement that meet and exceed your customers’ expectations.
Our Fields of Expertise
We elevate your brand so clients are drawn to your successes.
eCommerce
Manufacturing
Wholesale
Warehouse & Distribution
Software
Services
Life Sciences
Non-Profit
We let our numbers do the talking
Offshoring services are about freeing you from the hours and attention required to take care of ancillary services. Improve costs and efficiency so you can re-focus your home team on taking care of core competencies.
Customer Support Experts
Partner Brands
Global Team
Frequently Asked Questions
What can your Amazon VAs do for me?
Our specialized virtual assistants help fill various roles including creative work, optimization, inventory management, catalog organization, promotions, customer feedback response, and much more.
Does the team have excellent English language skills?
We only recruit people who are good English speakers. Candidates are evaluated for their English speaking and writing skills before they become part of our VA talent pool.
What if my VA and I aren’t working out?
If you prefer to change VAs at any time, we’ll match you with another skilled and certified VA.
How much do you charge to re-skill VAs for new Amazon programs or tools?
Our VAs do continuously improve by training to keep up to date with the latest Amazon tools. But we do this at no extra charge to you.
Grow and Scale your Business
with SUEG & NetSuite
Effortlessly manage multiple subsidiaries, business units and legal entities with one ERP solution. Get real-time visibility at local, regional and headquarter levels, and standardize business processes across all divisions and subsidiaries. NetSuite ERP is used in more than 200 countries, supports over 27 languages and 190 currencies — and can handle your global business with ease.
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